How does your utility compare?
Benchmarking utility performance indicators is an essential element of continuous improvement, allowing utilities to track their own performance and to compare their results to peers to identify areas that could be strengthened.
The performance data and trends generated through AWWA’s Utility Benchmarking Survey provide useful ranges of metrics so decision makers can gauge how their organization is currently performing and where they should set reasonable performance goals. Metrics conform to five key areas: Organizational Development, Business Operations, Customer Service, Water Operations, and Wastewater Operations. Completing the survey and analyzing the results will help you establish, revise, or confirm your utility’s performance targets.