How does your utility compare?

Benchmarking utility performance indicators is an essential element of continuous improvement, allowing utilities to track their own performance and to compare their results to peers to identify areas that could be strengthened.

The performance data and trends generated through AWWA’s Utility Benchmarking Survey provide useful ranges of metrics so decision makers can gauge how their organization is currently performing and where they should set reasonable performance goals. Metrics conform to five key areas: Organizational Development, Business Operations, Customer Service, Water Operations, and Wastewater Operations. Completing the survey and analyzing the results will help you establish, revise, or confirm your utility’s performance targets.



The AWWA Utility Benchmarking Survey Template to collect performance data from Fiscal Year 2016 is now available for download.  Join utility peers nationwide in submitting your performance data by March 15, 2017.  Responding utilities will receive a FREE Individual Participant Report showing your confidential results relative to the aggregated results of utilities providing the same services. 

In addition, utilities submitting their data will receive 25% off the final published report. If you completed the FY15 AWWA Benchmarking Survey, a prepopulated survey to kick start your data collection efforts will be distributed to your benchmarking main contact.

Thank you in advance for your participation!

The report covering FY15 data, Benchmarking Performance Indicators for Water and Wastewater: 2016 Edition is now available for purchase.

Please contact AWWA Benchmarking with any questions. Thank you


Please complete the following data fields to receive the FY16 AWWA Utility Benchmarking Survey.


New Benchmarking Report

Berchmarking ReportAWWA's Benchmarking Performance Indicators for Water and Wastewater: 2016 Edition allows utility managers to use data and analyses to determine how their utility’s performance compares to the water or wastewater industry. The report includes performance indicators for five areas of operations: Organizational Development, Customer Relations, Business Operations, Water Operations, and Wastewater Operations.

Read more and purchase today


Book cover for Performance BenchmarkingDownload the Water Research Foundation’s 2014 report and tool: Performance Benchmarking for Effectively Managed Water Utilities.

From this link you can get the final report, the benchmarking tool, guidance on using the tool, and the webcast that provides an overview of the project which (1) identified best practices and metrics used by water (water and wastewater) utilities to support each of the ten attributes of effectively managed water utilities, (2) developed and documented a framework and methodology for utilities to evaluate the attributes, and (3) created an Excel-based tool that they can use to conduct a self-assessment for internal performance benchmarking

For each of the ten attributes, the tool helps a utility identify areas where it can undertake activity to improve its performance. Performance measures are defined so that utilities can track their progress in achieving performance goals in areas they define as high priority. The tool allows utilities to track both the level of performance achieved and the degree of implementation within their organizations for each performance measure.


Partnership for Safe Water logo

The Partnership for Safe Water is an unprecedented alliance of six prestigious drinking water organizations.  The Partnership’s goal is to offer self-assessment and optimization programs so that utilities have the tools to improve treatment plant and distribution system performance above and beyond even proposed regulatory levels.

 Data is submitted annually by treatment plant and distribution system program subscribers.  This data is compiled in the Partnership’s Annual Data Report.  The report provides utilities with a basis for performance comparison with Partnership subscribers and serves to quantify and communicate the impact of this industry program on drinking water quality.

Open the 2014 Annual Data report (1.4 MB,PDF)

Open the 2013 Annual Data report (1.5 MB,PDF)


Workman repairing a pipe

Water loss findings from various North American utilities are presented in the following audit datasets for years 2011 to 2013.  Explore the IWA/AWWA Water Loss Methodology and download the free Water Audit Software from AWWA's Water Loss Control Resource Community

2011 Validated Water Audit Data for Reliable Benchmarking analysis report (PDF)

2011 Validated Water Audit Data (XLS)

2012 Validated Water Audit Data (XLSM)

2013 Validated Water Audit Data (XLSM)