Communications Tools


Public communication is critically important for all water systems and service providers. It serves as a way to help build goodwill, credibility and knowledge within the larger community.

Below are a few tools that AWWA has created to help you communicate with the public more effectively.


Public Communications Toolkitcommunication tookit logo

Tools to help your utility communicate with the public.

Access the toolkit


only tap water delivers logo

Only Tap Water Delivers

Communicating the value of tap water service and infrastructure replacement.

Learn more about Only Tap Water Delivers


Utility advisories and alerts

AWWA utility members receive exclusive updates and alerts about what's happening in the legislative, regulatory and press environments.

Access the utility alerts


Water Conservation Communications Guideconservation communication guide logo

Tips and tools for effective conservation communications campaigns.

Download an overview of the conservation guide (PDF, 6.4MB)

To request a full copy of the CD kit, please email Amber Wilson.