Framing Transparency: Crafting the Utility Bill to Promote the Real Value of Water (PDF)
- Author(s): Goetz, Melanie
- Publications: Journal - American Water Works Association
- Issue Date: August 2012
- Volume / Number: 104, Number 8
- Page(s): 70-72
- DOI: http://dx.doi.org/10.5942/jawwa.2012.104.0102
- Product Number: JAW_0076387
Non-Member Price: $30
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By carefully crafting line item descriptors, utilities can use the monthly water bill as a means of educating customers.
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