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Examining the Benefits of Effective Public Outreach (PDF)

  • Author(s): Economides, John A.; Tennyson, Patricia A.; Mulroy, Patricia
  • Publications: Journal - American Water Works Association
  • Issue Date: January 2012
  • Volume / Number: 104, Number 1
  • Page(s): 73-83
  • DOI:
  • Product Number: JAW_0075208
Full Text: pdf

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Many, if not most, water utilities across the country are struggling with gaining and maintaining community support for important and necessary infrastructure projects. These projects are often associated with a rate increase, and rate increases are not that popular these days. So how can utilities move forward with needed projects? Three water industry professionals have provided their thoughts on this issue from the perspective of a general manager, an engineer, and a public outreach practitioner.

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