Money Matters -- Water Affordability: Who's Going to Pick Up the Check? (PDF)
- Author(s): Baird, Gregory M.
- Publications: Journal - American Water Works Association
- Issue Date: December 2010
- Volume / Number: 102, Number 12
- Page(s): 16-20, 22-23
- Product Number: JAW_0073193
Non-Member Price: $30
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This article discusses the issue of
whether local utilities will take
control and address increasing costs
and the resulting affordability concerns
that are raised, or shift the
responsibility to another party at a
higher cost. Although the U.S. water
industry faces an unprecedented need
for staggering rate increases, a new
dialogue of rate straight-talk is
required. The article discusses in detail the following straight-talk discussion
topics: what full-price costing really
means (in order to set realistic expectations
with customers and make critical
the need for and the availability
of options regarding customer assistance
programs; and, the recommended strategies
for minimizing cost increases.
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