AWWA Seminars
Financial Management: Cost of Service Rate-Making (S1202)
September 19–21, 2012
Financial objectives in the drinking water industry are constantly changing, making successful planning more difficult and more important than ever.
Registration Form
Agenda and Hotel
Program Overview
Speakers
Suggested Audience and Pricing
Customer Service Certificate Program Seminar
August 22–24, 2012
Bloomington, MN
S1203
The certificate program (S1203) offers three courses. The overall program is based on research for an effective foundation building a customer service training program that establishes a level of core competency for Customer Service Representatives (CSRs).
Learning Objectives
Speaker
Pricing
Hotel
