Water Loss Seminar - March 14-15, 2017 | Nashville, Tennessee

How much water is your utility losing to leakage, customer meter error or water theft? How can your utility determine the cost of un-captured revenue from non-revenue water (NRW)?

A number of US regions now have state or regional agency water auditing requirements in place. Unfortunately, most agencies with a water audit requirement do not provide a means for comprehensive training of water utility personnel. This seminar, facilitated by experts from the AWWA Water Loss Control Committee, will help utilities establish accountability by giving attendees instruction on the AWWA Standard Water Audit compilation and data validation process. Attendees will learn the methods and technologies to economically control water and revenue losses by managing leakage and pressure to save water and optimizing revenue via revenue protection programs.

Be sure to bring a laptop or personal device to the seminar! Attendees who have completed a water audit for their utility using the AWWA Free Water Audit Software are encouraged to bring an electronic copy of the audit.

Register Online


Optional Material

The AWWA M36 Water Audits and Loss Control Programs manual is available for purchase during the registration process by seminar registrants at a member cost of $70.40 (list price $118) and a nonmember cost of $112 (list price $159). The purchase of this manual is optional and is not required for the seminar.

Seminar Pricing

Lunch is included on Day 1.

Early Registration on or before January 31, 2017
$595 for members
$795 for nonmembers

Pricing from February 1, 2017 to March 13, 2017
$795 for members
$995 for nonmembers

Register Online

Registration Form (PDF)

Cancellation Policy

No refunds will be granted for no-shows or cancellations. However, substitute registrants are welcome 14 days prior to the seminar taking place. Fax requests for substitutions to 303.347.0804.

Hotel Information

All events will take place at:
Holiday Inn Express Nashville Downtown Hotel
920 Broadway
Nashville, TN 37203
Room rate is $189

Reservations can be made by individual call-in to 877.443.7829. Ask for the American Water Works Association group rate to receive the discounted rate. Applicable tax is subject to change without notice. Cut-off date for room rate is February 12, 2017, or whenever group room block is full, whichever occurs first. Please book early to ensure availability.

Alert: AWWA is aware of multiple organizations contacting attendees to solicit hotel rooms. For your protection, reserve hotel accommodations using only the link above. Reservations made through any housing services company cannot be guaranteed by AWWA and could result in hidden charges, unusual restrictions, or incorrect hotel placement. If you are contacted by any, please email AWWA Conferences with details.


Water Loss Seminar at-a-Glance

 Preliminary Schedule is subject to change.

 Day One - Water Accountability, Water Audits and Data Validation
 8:00-8:30 a.m.  Registration

 8:30 a.m.-noon. -Water Supply Infrastructure and Water Revenue Losses
-Water Accountability and Water Efficiency
-The AWWA Standard Water Audit Method and Free Tools
-The Data Validation Process 

 Noon-1:00 p.m.  Lunch (included)

 1:00-5:00 p.m. -Compiling the Water Audit using the AWWA Free Water Audit Software©: An Interactive Exercise
-Organizing the Water Loss Control Team
-Water Audit Data Collection: Good Practices
-An Overview of Validated North American Utility Water Audit Data

Day Two - Controlling Non-Revenue Water, Particularly Real and Apparent Losses
8:00 a.m.-noon -Controlling Real Losses: Leakage and Pressure Management
-The Nature and Occurrence of Leakage
-Assessing Leakage Volumes: Leakage Component Analysis
-The Four Pillars of Real Loss Control
-Creating a Cost-Effective Leakage and Pressure Management Program

 Noon-1:00 p.m.  Lunch (on your own)

 1:00-5:00 p.m. -Controlling Apparent Losses: Revenue Protection
-The Nature and Occurrence of Leakage
-Assessing Apparent Losses via Component Analysis
-The Four Pillars of Apparent Loss Control
-Creating a Cost-Effective Revenue Protection Program


George Kunkel is Principal of Kunkel Water Efficiency Consulting, a firm that specializes in water loss control in drinking water utilities.  He has over 35 years of water utility and consulting experience and led the successful water loss control program in Philadelphia for over 20 years. His work assists water utilities in compiling realistic water audits of their operations and designing cost-effective Non-revenue water management strategies, including progressive leakage and pressure management, and revenue protection programs.  He is chair of the AWWA subcommittee for the M36 guidance manual on water loss control and is a co-author of the AWWA Free Water Audit Software.  He is a frequent presenter at conferences and leader of workshops on water loss control.

Will Jernigan is a Director with Cavanaugh, and a nationally recognized leader in Water Loss Management and Bioenergy with 15 years in the industry.  His leadership includes service as:

  • Vice Chair of the AWWA Water Loss Control Committee
  • Chair of the Free Water Audit Software and Annual Water Audit Data Initiative
  • A principle author on the M36 Manual for Water Loss Control
  • Chair of the planning committee for the inaugural North American Water Loss Conference (December 2015 in Atlanta)
  • Chair of the Georgia Water Loss Control Committee
  • Member of the IWA Water Loss Specialist Group

Will presently serves as Program Manager for the ground-breaking multi-phase water loss program for the State of Georgia since 2012, which has included 3rd party validations for the State’s water audits and design and implementation of a validation certification and training program.  Will also manages AWWA’s Water Audit Data Initiative, which pioneered the validation review framework beginning in 2011.  Will is a Professional Engineer licensed in multiple states, and is a dynamic speaker who has delivered over 100 oral presentations and workshops on Water Loss Management in the past 10 years.  

  • Water Utility Managers
  • Water Auditors
  • Water Distribution Managers
  • Leak Detection Supervisors
  • Customer Service/Customer Metering Managers and Supervisors
  • Customer Billing System Managers and Supervisors
  • Engineers
  • Water Conservation Specialists
  • Utility Board Members
  • Municipal or Regional Government Officials
  • Regulatory Agency Personnel

For questions regarding registration, lodging or general conference questions, please contact the Conferences and Events Group