Drinking Water 101 Seminar


(AWWA is Partnering with Auckly Consulting, LLC, to provide this seminar)

Septemeber 25, 2017
Holliston, MA

November 1, 2017
Macon, GA


8:00 a.m. to 4:30 p.m. 

The goal of this one-day seminar is to provide in a nontechnical manner useful water-field technical knowledge for customer service representatives, administration personnel, utility board and city council members, and newcomers to the field. 

A number of topics will be presented in an easy-to-understand format. The seminar is set up to facilitate presenters’ interaction with the attendees to help the attendees achieve a solid sense of the drinking water field’s many facets. The knowledge attendees gain from the seminar will boost their confidence in decision making and addressing customers’ questions; it will also enable them to interact well with other drinking water utility professionals.

 

Key discussions will take place about supply sources, treatment and distribution, regulations, the real-value versus the cost of drinking water, droughts, the future reality of drinking water, and more.

Be sure to bring a laptop or personal device to the Seminar!

This seminar is held in conjunction with the Effective Leadership Seminar.

Seminar Pricing

FOR DRINKING WATER 101 SEMINAR ONLY (MONDAY, SEPTEMBER 25, 2017)

Early Registration on or before August 12, 2017

$245 members and $445 nonmembers (luncheon is included)

Late Registration on or after August 13, 2017

$295 members and $495 nonmembers (luncheon is included)
Register Now

 

 

FOR EFFECTIVE LEADERSHIP SEMINAR ONLY (TUESDAY, SEPTEMBER 26, 2017)

Early Registration on or before August 12, 2017

$345 members and $545 nonmembers (luncheon is included)

Late Registration on or after August 13, 2017

$395 members and $595 nonmembers (luncheon is included)
Register Now


FOR BOTH DRINKING WATER 101 AND EFFECTIVE LEADERSHIP SEMINARS (SEPTEMBER 25 & 26, 2017)

Early Registration on or before August 12, 2017

$495 members and $695 nonmembers (luncheon is included)

Late Registration on or after August 13, 2017

$545 members and $745 nonmembers (luncheon is included)
Register Now


Download Registration Form (PDF)

Please contact AWWA Customer Service at 800.926.7337, if you would like to register for this event or you may print the PDF and submit via fax.

 

Cancellation Policy

No refunds will be granted for no-shows or cancellations. However, substitute registrants are welcome 14 days before the seminars take place. Fax requests for substitutions to 303.347.0804.

Seminar Location

NEWWA Facility (New England Water Works Association)

125 Hopping Brook Road

Holliston, MA 01746

508.893.7979


Driving Directions From the South:
Take 495 North to Exit 19. Turn right at the bottom of exit (Route 109). (Exit 19 is north of Routes 1 and 495). Travel about .4 mile, and turn left BEFORE Medway Lotus Restaurant onto Clark St. Proceed on Clark St. for about 1.7 miles (Clark St. turns into South St.) until you get to the second Stop sign. Turn right onto route 16 E. Turn right into Hopping Brook Park, (100 yards on the right). 125 Hopping Brook Road is first building on the right.

 

Driving Directions From the North:

Take 495 south to Exit 19. (Exit 19 is three exits south of the Mass Pike.) Turn right at the bottom of the exit. Go to the first traffic light and turn right (there is a Burger King on the right). Proceed to the next traffic light and turn right (less than a mile). This is Route 16. Hopping Brook Office Park is approximately 2 miles east on Route 16. 125 Hopping Brook is the first building on the right. 
  


Hotel Information

 

Reservations must be made by the individual participants (call in by phone).  Transportation to the seminar is not included.

 

The Fairfield Inn and Suites

508-478-0900
1 Fortune Blvd.
Milford, MA 
2.8 miles from NEWWA

 

Comfort Inn

508.634.2499

3 Fortune Blvd.
Milford, MA
2.8 miles from NEWWA

 

Holiday Inn Express

508.634.1054

50 Fortune Blvd.
Milford,MA 
2.7 miles from NEWWA




For questions regarding registration or lodging, or for general conference questions, please contact the Conferences and Events Group.

November 1, 2017 - Macon, GA

Seminar Pricing

FOR DRINKING WATER 101 SEMINAR ONLY (WEDNESDAY, NOVEMBER 1, 2017)

Early Registration on or before September 20, 2017

$245 members and $445 nonmembers (luncheon is included)

Late Registration on or after September 21, 2017

$295 members and $495 nonmembers (luncheon is included)
Register Now

 

 

FOR EFFECTIVE LEADERSHIP SEMINAR ONLY (THURSDAY, NOVEMBER 2, 2017

Early Registration on or before September 20, 2017

$345 members and $545 nonmembers (luncheon is included)

Late Registration on or after September 21, 2017

$395 members and $595 nonmembers (luncheon is included)
Register Now

 

 

FOR BOTH DRINKING WATER 101 AND EFFECTIVE LEADERSHIP SEMINARS (NOVEMBER 1 & 2, 2017)

Early Registration on or before September 20, 2017

$495 members and $695 nonmembers (luncheon is included)

Late Registration on or after September 21, 2017

$545 members and $745 nonmembers (luncheon is included)
Register Now

 

 


Cancellation Policy No refunds will be granted for no-shows or cancellations. However, substitute registrants are welcome 14 days before the seminars take place. Fax requests for substitutions to 303.347.0804.

 

Seminar Location

Amerson Water Treatment Plant

703 Riverbend Drive

Macon GA 31211

Hotel Information

Reservations must be made by the individual participants (call in by phone).

Hilton Garden Inn Macon/Mercer University
1220 Stadium Drive
Macon, GA 31204
(866-538-0251)

Marriott Macon City Center
240 Coliseum Drive
Macon, GA 31217
(866-925-4159)

Best Western Riverside Inn
2400 Riverside Drive
Macon, GA 31204
(866-538-9298)



For questions regarding registration or lodging, or for general conference questions, please contact the Conferences and Events Group.

Nontechnical drinking water professionals who have just taken a customer service representative position at a water utility, or those who are focused on becoming a water utility customer service representative in the future. 

Knowledge gained from this seminar will help drinking-water–field nontechnical staff handle customers’ questions and will enhance their technical peers’ recognition of them. Increased ability of nontechnical water utility staff to do their jobs allows the technical staff more time to do their own work. Additionally, a nontechnical staff’s more developed knowledge encourages integration of technical and nontechnical staff into a dynamic professional drinking water team and increases their productivity. The knowledge attendees will obtain will enable them to engage in skillful, effective customer communications and help build great customer trust.

Goals

  • Provide nontechnical drinking water professionals, utility board members, and newcomers to the drinking water field with working knowledge of the drinking water industry
  • Help drinking water professionals do a skillful job of educating customers
  • Help technical drinking water professionals recognize the work of nontechnical drinking water professionals



Chet W. Auckly  

Chet recently retired from the drinking water industry after 35 years of a stimulating and enjoyed career. His experience was quite varied: he served as a bench scientist (chemistry and microbiology), manager (laboratory, water treatment operations, and water quality), and executive manager (laboratory, water quality, and environmental affairs).  He has held numerous volunteer positions in the drinking water industry: Chair of CA/NV Section AWWA, National AWWA Board of Directors, Chair Nevada Operators Certification Advisory Board, and member of the CA/NV Section AWWA Water For People Committee.  
Chet has given more than 50 technical presentations in drinking water and water reclamation and is a Registered Environmental Health Specialist in California and Grade 4 Water Treatment Operator in Nevada.

Kathleen Auckly

Kathleen has more than 10 years of experience in the drinking water field as a data analyst for water rates and for water treatment, and she has managed her own tutoring business for math and sciences in the Reno area for the last 15 years. She is a graduate hydrologist from UNR. Currently, Kathleen is working with her husband Chet on several educational programs for drinking water professionals. 

 

Agenda



8:00–8:30 a.m. Registration open
8:30 a.m.-noon Session I
- Source Water Origin
- Historical Highlights of Water
- Surface Water Treatment
- Groundwater Overview and Treatment
- Home-Drinking Water Treatment (Yes or No)
Break

- Distribution of Drinking Water
- Cross Connection Control/Backflow Prevention
- Ensuring Drinking Water Meets SDWA Standards
- The Real Value and Cost of Drinking Water
- Some Key Regulatory Developments
Noon-1:00 p.m. Lunch (AWWA pays for)
1:00-4:30 p.m. Session II
- Contaminants to Watch Closely
- The Drought
- Effective Customer Communications
Break
- Drinking Water in Life
- Take Back the Tap
- The Future Reality of Drinking Water
- Headlines
- Around the Room
- What Did We Learn?