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Featured Webinars

Effective Communication Strategies

September 1, 2015, 1:00 p.m. ET

This complimentary webinar is based on a project co-sponsored by Water Research Foundation and AWWA.

This webinar will focus on strategies, techniques, and tools of communication that can be used to reach a wide variety of audiences, who are all presented with the impacts of Opportunistic Pathogens. Dr. Mark LeChevallier (American Water), Dr. Nicholas Ashbolt (University of Alberta), and Dr. Zia Bukhari (American Water) will be leading this project. Dr. Mark LeChevallier will be giving this presentation.

Join the webinar!

Flowing Forward: Cross-Connection Control: Plans and Troubleshooting

September 2, 2015, 11:00 a.m. - 12:30 p.m. MTN

Cross-Connection Control programs are essential, though often unseen, guardians of public health. This webinar aims to help water purveyors translate the value of cross-connection control to key stakeholders, explore challenges and solutions inherent to large systems, and outline today’s water purveyor’s responsibilities. It will examine why cross-connection control is more important than ever, show the cost of not having a cross-connection control program, explore the role technology can play in building communication, and give information on tailoring tools, such as surveys and inspections, to fit community needs and resources.

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Managing Cyber Risks to Water Utility Business and Control Systems

September 9, 2015, 11:00 a.m. - 12:30 p.m. MTN

Business systems (accounting/customer service) and operations (SCADA/process control) are essential to operational continuity at any water utility. Protection of these assets has never been more critical regarding the rising level of sophistication applied by hackers and organized crime to access credit accounts or tamper with operations. Recent federal policies, both regulatory and voluntary, are designed to enhance cybersecurity for the nation’s critical infrastructure.

Participants will learn about best practices for securing process control systems and about realities of threats and vulnerabilities the water sector faces, including risks to the data-integrity of utilities’ enterprise/business systems. In addition to policy and procedures for protecting process control systems, discussion will focus on insurance as a method of risk management for addressing compliance with data-privacy requirements and mitigating loss from data or operational intrusions.

Register now!

purchase a webinar

  1. View the full upcoming webinar schedule.
  2. After you have identified which webinar you would like to attend, determine if you are viewing as an individual or group. If viewing as an individual, click on “add to cart.” If viewing as a group, select the upgrade option and click on “add to cart.”
  3. Upon receiving your AWWA confirmation email you will need to register with GoToWebinar by following the email instructions.
  4. You must register with GoToWebinar by 8:45 a.m. MT the day of the webinar in order to receive access.
  5. When you register with GoToWebinar, you will be required to enter the AWWA order number in the order field. The order number appears in your confirmation email at the top of the form.
  6. Once you register with GoToWebinar, you will receive automatic approval to the webinar.
NOTE: If you are not the individual viewing the webinar, it is your responsibility to forward the order confirmation and the hand-out link to the viewer. Your access link to the webinar may be denied if you enter incorrect information in the order number field.

Call us
Register through Customer Service at 1.800.926.7337 (Option 1). Phone registration is accepted until 8:45 a.m. MT on the day of the live webinar. 

If you have payment or registration questions or you have not received payment confirmation of your registration, email AWWA Customer Service or call 800.926.7337 (Option 1) or, if outside the United States and Canada, 303.794.7711 (Option 0).

If you have questions or issues with the archive, please contact Sue Bach.

Webinars are priced by individual and group rates.

A group registration fee allows multiple viewers to access the webinar via one computer log-in. All participants should assemble in one meeting room to hear and view the webinar (via one computer and a computer projection system). The group registration option does not permit you to have multiple log-ins. If your organization has multiple locations, each location will require a separate registration.
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AWWA Members
Student Registration – $25
Individual Registration (1 individual) – $75
Group Registration (2 or more people) – $255
Full Year Individual Bundle (1 individual) - $900
Full Year Group Bundle (2 or more people) - $2400

Student Registration – $120
Individual Registration (1 individual) – $120
Group Registration (2 or more people) – $370
Full Year Individual Bundle (1 individual) - $1500
Full Year Group Bundle (2 or more people) - $3750

Cancellation Policy
When you purchase a license you are automatically entitled to view the archived webinar for 30 days, so don't worry if you can't make the broadcast date. If you would like to cancel your purchase entirely, AWWA offers a partial refund on advance cancellations.

If you have a conflict and are unable to view the webinar on the date scheduled, the purchase of a site or single registration allows you to view an archived version of the webinar for up to 30 days following the broadcast date. However, if you still wish to cancel your registration in advance of the webinar, you will be entitled to a partial refund according to the following schedule.

If canceled
  • Three business days or more prior to the webinar date - 75% refund
  • Two business days through the webinar broadcast start time – no refund
  • Any time after the webinar broadcast – no refund
All cancellations must be in writing and must include:
  • Name of registrant
  • Membership number (if applicable)
  • Email address
Mail or fax your cancellation request to AWWA Customer Service at 303.347.0804. Questions? Call 1.800.926.7337 (Option 1)
AWWA utilizes the GoToWebinar platform. A webinar participant will need to review the GoToWebinar System Requirements prior to the webinar day to ensure smooth viewing.


For information regarding distance learning, please contact the Conferences and Education group.