Effective Communication Strategies
September 1, 2015, 1:00 p.m. ET
This complimentary webinar is based on a project co-sponsored by Water Research Foundation and AWWA.
This webinar will focus on strategies, techniques, and tools of communication that can be used to reach a wide variety of audiences, who are all presented with the impacts of Opportunistic Pathogens. Dr. Mark LeChevallier (American Water), Dr. Nicholas Ashbolt (University of Alberta), and Dr. Zia Bukhari (American Water) will be leading this project. Dr. Mark LeChevallier will be giving this presentation.
Join the webinar!
Flowing Forward: Cross-Connection Control: Plans and Troubleshooting
September 2, 2015, 11:00 a.m. - 12:30 p.m. MTN
Cross-Connection Control programs are essential, though often unseen, guardians of public health. This webinar aims to help water purveyors translate the value of cross-connection control to key stakeholders, explore challenges and solutions inherent to large systems, and outline today’s water purveyor’s responsibilities. It will examine why cross-connection control is more important than ever, show the cost of not having a cross-connection control program, explore the role technology can play in building communication, and give information on tailoring tools, such as surveys and inspections, to fit community needs and resources.
Managing Cyber Risks to Water Utility Business and Control Systems
September 9, 2015, 11:00 a.m. - 12:30 p.m. MTN
Business systems (accounting/customer service) and operations (SCADA/process control) are essential to operational continuity at any water utility. Protection of these assets has never been more critical regarding the rising level of sophistication applied by hackers and organized crime to access credit accounts or tamper with operations. Recent federal policies, both regulatory and voluntary, are designed to enhance cybersecurity for the nation’s critical infrastructure.
Participants will learn about best practices for securing process control systems and about realities of threats and vulnerabilities the water sector faces, including risks to the data-integrity of utilities’ enterprise/business systems. In addition to policy and procedures for protecting process control systems, discussion will focus on insurance as a method of risk management for addressing compliance with data-privacy requirements and mitigating loss from data or operational intrusions.