Featured Webinars

Dealing with Potential Water Quality Issues from Source Water and Treatment Changes

January 18, 2017, 11:00 a.m.-12:30 p.m. MT

The consequences of changing water sources has been receiving widespread media attention because of recent Flint, Mich., events. Although the events that led to the Flint situation were unique, unintended consequences in distribution systems because of water chemistry changes resulting from source or  treatment changes have occurred before. This webinar helps shed light on the complexity of water chemistry in distribution systems and highlights strategies to help utilities avoid large-scale distribution system disruptions. Case studies from utilities that experienced severe water quality issues after making adjustments, which resulted in water chemistry changes in the distribution systems, are presented. Proactive planning approaches for avoiding potential water quality issues when making treatment changes are also addressed.

Speakers for this webinar include: Jeff Biggs from City of Tucson Water, Maureen Schmelling from DC Water, and Chris Owen from Tampa Bay Water.

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Consequences of the 2016 Election Cycle

February 8, 2017, 11:00 a.m.-12:00 p.m. MT

This webinar will cover the results of the 2016 elections, at both the presidential and congressional levels. It will present an analysis of the members of Congress leaving office and of new, incoming congressional members. Additionally, the makeup of the congressional committees relevant to the drinking water sector will be reviewed. A preview of the new administration, its goals, and the likely policy issues relevant to the drinking water sector will also be presented, and AWWA policy priorities will be discussed.

This webinar is complimentary to AWWA Members who pre-register.

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Improving Utility Performance Using AWWA's Benchmarking Program

February 14, 2017, 11:00 a.m.-12:30 p.m. MT

This webinar uses examples from AWWA’s Benchmarking Program to show utilities how to use benchmarking data to improve their performance. The process of performance measurement is key to performance improvement. Using results from AWWA’s annual benchmarking survey, utilities can focus their efforts on areas with gaps and set improvement targets. The webinar will give an overview of annual survey results, present example utility “scorecards,” and offer ways to leverage the information for internal and external communications and benefit. Utility examples of performance improvement will highlight initiatives that measure results using benchmarking.

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purchase a webinar

  1. View the full upcoming webinar schedule.
  2. After you have identified which webinar you would like to attend, determine if you are viewing as an individual or group. If viewing as an individual, click on “add to cart.” If viewing as a group, select the upgrade option and click on “add to cart.”
  3. Upon receiving your AWWA confirmation email you will need to register with GoToWebinar by following the email instructions.
  4. You must register with GoToWebinar by 8:45 a.m. MT the day of the webinar in order to receive access.
  5. When you register with GoToWebinar, you will be required to enter the AWWA order number in the order field. The order number appears in your confirmation email at the top of the form.
  6. Once you register with GoToWebinar, you will receive automatic approval to the webinar.
NOTE: If you are not the individual viewing the webinar, it is your responsibility to forward the order confirmation and the hand-out link to the viewer. Your access link to the webinar may be denied if you enter incorrect information in the order number field.

Call us
Register through Customer Service at 1.800.926.7337 (Option 1). Phone registration is accepted until 8:45 a.m. MT on the day of the live webinar. 

If you have payment or registration questions or you have not received payment confirmation of your registration, email AWWA Customer Service or call 800.926.7337 (Option 1) or, if outside the United States and Canada, 303.794.7711 (Option 0).

If you have questions or issues with the archive, please contact Education Services.

Webinars are priced by individual and group rates.

A group registration fee allows multiple viewers to access the webinar via one computer log-in. All participants should assemble in one meeting room to hear and view the webinar (via one computer and a computer projection system). The group registration option does not permit you to have multiple log-ins. If your organization has multiple locations, each location will require a separate registration.
Earn CEUs or PDHs with AWWA webinars!
Learn how.

AWWA Members
Student Registration – $25
Individual Registration (1 individual) – $75
Group Registration (2 or more people) – $255
Full Year Individual Bundle (1 individual) - $900
Full Year Group Bundle (2 or more people) - $2400

Student Registration – $120
Individual Registration (1 individual) – $120
Group Registration (2 or more people) – $370
Full Year Individual Bundle (1 individual) - $1500
Full Year Group Bundle (2 or more people) - $3750

Cancellation Policy
When you purchase a license you are automatically entitled to view the archived webinar for 30 days, so don't worry if you can't make the broadcast date. If you would like to cancel your purchase entirely, AWWA offers a partial refund on advance cancellations.

If you have a conflict and are unable to view the webinar on the date scheduled, the purchase of a site or single registration allows you to view an archived version of the webinar for up to 30 days following the broadcast date. However, if you still wish to cancel your registration in advance of the webinar, you will be entitled to a partial refund according to the following schedule.

If canceled
  • Three business days or more prior to the webinar date - 75% refund
  • Two business days through the webinar broadcast start time – no refund
  • Any time after the webinar broadcast – no refund
All cancellations must be in writing and must include:
  • Name of registrant
  • Membership number (if applicable)
  • Email address
Mail or fax your cancellation request to AWWA Customer Service at 303.347.0804. Questions? Call 1.800.926.7337 (Option 1)
AWWA utilizes the GoToWebinar platform. A webinar participant will need to review the GoToWebinar System Requirements prior to the webinar day to ensure smooth viewing.


For information regarding distance learning, please contact the Conferences and Education group.