- Microsoft Internet Explorer versions 7 and higher: Compatible when set to accept cookies and the pop-up blockers are turned off.
- Mozilla Firefox 1.5 or higher: Compatible when set to accept cookies and the pop-up blockers are turned off. Firefox is the recommended browser when using Apple/Mac operating systems.
- Google Chrome v29: Compatible when set to accept cookies and the pop-up blockers are turned off.
- Apple Safari: Compatible when set to accept cookies and the pop-up blockers are turned off, and you have Adobe Support installed or have the capability of installing on your Apple device, with version 10 or higher of Adobe Flashplayer. Mac Users: OS X 10.3 or later. Please note iPads do not currently allow Adobe Support to be downloaded onto the device and therefore are not compatible with many online courses.
If you are experiencing any technical difficulties playing your course and need assistance, we will happily assist you by phone between 8:00 a.m and 5:00 p.m. Mountain Time at 303.347.6204 or contact Education Services.
Customer service support
If you like to register for a course, or have customer service or billing questions, please contact customer service at 800.926.7337 (Option 1) or 303.794.7711, or email Customer Service.
Continuing Education Units
If you have any questions regarding CE Credits, email CE Credit Coordinator Leah Bang or call 303.347.3436.
Please read this agreement carefully prior to purchasing an eLearning Course. Participants must agree to its terms on the honor code in order to participate in the program. This agreement describes the terms and conditions pursuant to which the American Water Works Association offers this service. Participants will be asked to accept the agreement in order to access a course(s). If you have any questions, contact Education Services.
The purpose of our courses is to provide you with a general overview of the subject matter covered and to help you comply with various state and local continuing education requirements. AWWA attempts to ensure that the information provided in its courses is accurate at the time of posting; however, standards of practice and regulatory requirements are constantly evolving and vary from jurisdiction to jurisdiction. Further, many of our courses may only discuss federal regulations. State and local regulations must also be observed, and they may be more stringent. It is your responsibility to make sure the most current federal, state and local regulations applicable to a particular project are being observed.
Certificate of Completion
A Certificate of Completion from AWWA indicates that the student has completed the requirements of this online course, which may include passing exams, completing required laboratory assignments, and spending the requisite amount of time in the course. A certificate from AWWA does not guarantee that a student possesses a minimum level of skills or knowledge regarding the subject matter.
You will have 90 days to complete a self-pace course(s) once the course has been started. Facilitated courses have a set begin and end date with weekly assignments due that count towards course completion.
Continuing Education Units
You may be awarded AWWA CEUs/PDHs for this course by your licensing agency. AWWA grants CEUs for this course at a rate of 1 CEU for 10 contact hours. It is your responsibility, when taking any training program, to contact your licensing agency beforehand to confirm that the coursework:
- Meets all requirements so that you will be awarded continuing education credit towards your license by your licensing agency.
- Meets all requirements for certification.
AWWA makes no representations or warranties about the accuracy or suitability of any information or materials on this website; all such content is provided on an “as is” basis. TO THE EXTENT PERMITTED BY LAW, AWWA HEREBY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ALL WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE.
Limitation of Liability
In no event shall AWWA be liable to you or any other person for damages that could be construed as arising out of this course, including lost profits or incidental, consequential, direct, indirect, special or punitive damages of any kind whether based upon negligence, contract, tort, strict liability, or any other theory. ANY LIABILITY OF AWWA SHALL BE LIMITED TO A REFUND TO YOU OF THE AMOUNT PAID TO AWWA WITH RESPECT TO THE COURSE.
All material contained on the AWWA eLearning website is protected by copyright law. No portion of these materials may be reproduced or transmitted in any form by any means, electronic or mechanical, including photocopying, scanning, or by any information storage and retrieval system, without prior written permission from AWWA.
AWWA trusts in your integrity and expects you to be honest when taking an exam. You agree that only you will take the exams and complete required exercises and that you will not distribute or share exam questions or provide answers to other students enrolled in the course.
You may not disclose or share your password with others, and you agree to notify AWWA if you believe that someone has learned your passwords.