Drinking Water 101 Seminar - November 9, 2016 | Denver, Colorado 

Register Online

The goal of this one-day seminar is to provide in a nontechnical manner useful water-field technical knowledge for customer service representatives, administration personnel, utility board and city council members, and newcomers to the field.

A number of topics will be presented in an easy-to-understand format. The seminar is set up to facilitate presenters’ interaction with the attendees to help the attendees achieve a solid sense of the drinking water field’s many facets. The knowledge attendees gain from the seminar will boost their confidence in decision making and addressing customers’ questions; it will also enable them to interact well with other drinking water utility professionals.

Key discussions will take place about supply sources, treatment and distribution, regulations, the real-value versus the cost of drinking water, droughts, the future reality of drinking water, and more.

Be sure to bring a laptop or personal device to the seminar!

This event is co-located with the Effective Leadership Seminar.

Seminar Pricing

For Drinking Water 101 Seminar ONLY (Wednesday, November 9, 2016)

Early Registration on or before September 28, 2016 
$245 members and $445 nonmembers (luncheon is included)

Late Registration on or after September 29, 2016 
$295 members and $495 nonmembers (luncheon is included)

For Effective Leadership Seminar ONLY (Thursday, November 10, 2016)
Early Registration on or before September 28, 2016 
$345 members and $545 nonmembers (luncheon is included)

Late Registration on or after September 29, 2016 
$395 members and $595 nonmembers (luncheon is included)

For BOTH Drinking Water 101 AND Effective Leadership Seminars (November 9 and 10, 2016)
Early Registration on or before September 28, 2016 
$495 members and $695 nonmembers (luncheon is included)

Late Registration on or after September 29, 2016 
$545 members and $745 nonmembers (luncheon is included)

Register Online

Cancellation Policy No refunds will be granted for no-shows or cancellations. However, substitute registrants are welcome 14 days before the seminars take place. Fax requests for substitutions to 303.347.0804.


Seminar Location

AWWA Headquarters
6666 W Quincy Ave
Denver, Colorado 80235

Hotel Information

Holiday Inn Denver Lakewood
7390 West Hampden Avenue
Lakewood, CO 80227
Direct phone 303.980.9200

AWWA has established a standing corporate rate of $74 plus 10.6% tax per night. Please book your room as early as possible to receive this rate.  

The below web link should pre-fill with our corporate account information. If you have any difficulty using the web link, you may also phone at the numbers below. 

AWWA Holiday Inn Lakewood Reservations

If available, please choose “Executive” room type (either king or two queens). 
Alternatively, you may phone 888.737.5253 or 303.980.9200 and ask for the American Water Works corporate account. 


For questions regarding registration or lodging, or for general conference questions, please contact the Conferences and Events Group.

Nontechnical drinking water professionals who have just taken a customer service representative position at a water utility, or those who are focused on becoming a water utility customer service representative in the future. 

Knowledge gained from this seminar will help drinking-water–field nontechnical staff handle customers’ questions and will enhance their technical peers’ recognition of them. Increased ability of nontechnical water utility staff to do their jobs allows the technical staff more time to do their own work. Additionally, a nontechnical staff’s more developed knowledge encourages integration of technical and nontechnical staff into a dynamic professional drinking water team and increases their productivity. The knowledge attendees will obtain will enable them to engage in skillful, effective customer communications and help build great customer trust.


  • Provide nontechnical drinking water professionals, utility board members, and newcomers to the drinking water field with working knowledge of the drinking water industry
  • Help drinking water professionals do a skillful job of educating customers
  • Help technical drinking water professionals recognize the work of nontechnical drinking water professionals

Chet W. Auckly  

Chet recently retired from the drinking water industry after 35 years of a stimulating and enjoyed career. His experience was quite varied: he served as a bench scientist (chemistry and microbiology), manager (laboratory, water treatment operations, and water quality), and executive manager (laboratory, water quality, and environmental affairs).  He has held numerous volunteer positions in the drinking water industry: Chair of CA/NV Section AWWA, National AWWA Board of Directors, Chair Nevada Operators Certification Advisory Board, and member of the CA/NV Section AWWA Water For People Committee.  
Chet has given more than 50 technical presentations in drinking water and water reclamation and is a Registered Environmental Health Specialist in California and Grade 4 Water Treatment Operator in Nevada.

Kathleen Auckly

Kathleen has more than 10 years of experience in the drinking water field as a data analyst for water rates and for water treatment, and she has managed her own tutoring business for math and sciences in the Reno area for the last 15 years. She is a graduate hydrologist from UNR. Currently, Kathleen is working with her husband Chet on several educational programs for drinking water professionals. 



8:00–8:30 a.m. Registration open
8:30 a.m.-noon Session I
- Source Water Origin
- Historical Highlights of Water
- Surface Water Treatment
- Groundwater Overview and Treatment
- Home-Drinking Water Treatment (Yes or No)

- Distribution of Drinking Water
- Cross Connection Control/Backflow Prevention
- Ensuring Drinking Water Meets SDWA Standards
- The Real Value and Cost of Drinking Water
- Some Key Regulatory Developments
Noon-1:00 p.m. Lunch (AWWA pays for)
1:00-4:30 p.m. Session II
- Contaminants to Watch Closely
- The Drought
- Effective Customer Communications
- Drinking Water in Life
- Take Back the Tap
- The Future Reality of Drinking Water
- Headlines
- Around the Room
- What Did We Learn?