Curriculum is composed of three courses
Course 1: Customer Relationship Building: Addresses the skills necessary to provide excellent customer service to internal and external customers.
Course 2: The Business of Customer Service: Emphasizes teamwork skills as necessary to providing excellent customer service to internal and external customers.
Course 3: Water Industry Operations: Emphasizes your understanding of your role as a member of the larger community of water industry professionals who are serving the public by working for water utilities responsible for a safe and adequate water supply.
Learn more about the classes and their objectives: